Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you wish to make a claim under the Australian Consumer Law, you can contact us using our contact details set out below. Our Warranty Subject to the following terms, this product is also covered by the manufacturer's TWO (2) YEARS WARRANTY from date of purchase, covering all parts and labour (Our Warranty).

Our Warranty (which is subject to the conditions below) covers rectification free of charge of any fault arising from defective materials or components, or faulty workmanship. The product will be repaired or replaced at the option of HAGEMEYER APPLIANCES, but all costs of installation, removal, cartage, freight, travelling expenses and insurance are to be paid by the claimant. Our Warranty operates in addition to (and does not exclude, restrict or modify) any rights or remedies to which you may already be entitled under the Australian Consumer Law or any other relevant law relating to this product.

To claim under Our Warranty, the purchaser should contact an approved Hagemeyer Appliance Service Provider during their normal business hours. A list of Approved Hagemeyer Appliance Service Providers is available on our website at www.hagemeyer.com.au/service-centres.php

Our Warranty is subject to the following conditions:

1. Our Warranty only applies provided that the appliance has been used in accordance with the manufacturer’s instructions and provided that the appliance has not been damaged by negligence, misuse, neglect or abuse or by any person other than by an authorised representative of Hagemeyer Appliance or from faulty installation, wrong adjustment or tampering by unauthorised persons.
2. The provision of service under Our Warranty is limited by the boundary of the nearest agent’s area. Travelling cost incurred for service outside this area is not covered by Our Warranty and service will incur commercial cost to be paid by the customer regulated by the number of kilometres travelled beyond the service area. The amount of this service fee will be disclosed to you for acceptance by you prior to the inspection being undertaken 
3. When a service inspection reveals the alleged fault or faults are caused by incorrect operation, contrary to the instruction manual, and otherwise the appliance is in good order and working condition, the purchaser shall be liable for a service fee charged by Hagemeyer Appliance or one of its’ Service Providers. The amount of this service fee will be disclosed to you for acceptance by you prior to the inspection being undertaken.
4. If the appliance is used in commercial applications or for rental purposes, Our Warranty is limited to a warranty of Twelve (12) months covering all parts with Three (3) months on any labour cost of service or repair.
5. Subject to the provisions of any applicable statute Our Warranty applies to the original retail purchaser only and is not transferable. 
6. Subject to any guarantees or warranties granted or implied by statute, at no time will Hagemeyer Appliance or its’ Service Providers be liable for any economic loss consequent upon the failure of the appliance. 
7. Our Warranty is only valid for appliances imported and distributed by Hagemeyer Appliance purchased and used in Australia. 
8. The appliance (including all parts and labour) is warranted under normal single family domestic installation and use, as set out in the instruction manual, against manufacturing defects for the Warranty periods shown above. 
9. At no time does Hagemeyer Appliance have liability under Our Warranty for any service cost, freight or transportation costs outside of the normal service areas or for any damage during transit or for any consequence of failure of this appliance, unless such limitation of liability is prohibited by statute. 
10. Our Warranty excludes replacement of parts required due to normal wear and tear including light globes. 
11. Our Warranty for refrigeration appliances will have an additional thirty six (36) months after the first twenty four (24) months on the Sealed System (PARTS only) eg. Compressor, condenser, evaporator, filter dryer and pipe work. 
12. Our Warranty for Omega Sinks will have a three (3) year warranty and all Omega taps and Tap Cartridges a Three year (3) warranty. 
13. Our Warranty does not extend to; 

• Optional glass lids for hobs apart from claims which relate to mechanical or physical damage thereof at the date of purchase; 
• Light globes (with the exception of microwave oven globes); 
• Damage to ceramic glass caused by liquid or solid spill overs, lack of maintenance or impact. Please read the booklet explaining about liquids containing SUGAR; 
• Damage to the surface coatings caused by cleaning or maintenance using products not recommended by the owner's handbook;
• Defects caused by normal wear and tear, accident, negligence, alteration or misuse. 
• A product dismantled, repaired or serviced by any serviceperson other than an authorised employee or agent of HAGEMEYER APPLIANCES (A division of Hagemeyer Brands Australia Pty Ltd).